ek rummy

ek rummy App support

Contact
+91 0940125182

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The ek rummy:

Q1: How to log in after installing the ek rummy?

To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process. Once logged in, you can access your account without needing a password or email.

Q2: What should I do if I am not getting OTP?

To proceed, ensure your internet connection is stable and strong. Wait for a signal and then click on send OTP, allowing sufficient time for the code to be sent. If the OTP is not received, use the app's live chat support for assistance.

Q3: What should I do if I am not able to log in with my old number?

To access your account, try logging in with your active phone number. If your number has changed, submit your updated KYC (Know Your Customer) details to our customer support team via email to facilitate a smooth account transfer.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and play the updated app without any problems. Once updated, you should be able to access the app smoothly.

Most Asked Questions Related To Withdraw In The ek rummy:

Q1: What is the minimum withdrawal amount in the ek rummy?

In this app, users can withdraw a minimum of Rs. 100, which is relatively higher compared to other apps. Withdrawals can only be made from earned gaming funds, not bonus amounts. This means users can only withdraw the money they've earned through gaming activities, not any bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To complete the process, please ensure all your Know Your Customer (KYC) details are filled and uploaded in the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional payment delays can cause the process to take up to 24 hours to resolve. This delay can impact the overall timeframe for completing the process.

Q4: Why is the bonus balance not being withdrawn?

The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If so, don't worry, as the funds will be added to your wallet account within 24 hours. If this doesn't happen, you can seek assistance from the company's care centre.

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